Terms & Conditions

These Terms & Conditions (“Terms”) are a contract between you and NEURAOPTIMA LLC (“AugmentDesk,” “we,” “us”). Please read them together with our Privacy Policy.

1. Acceptance

By creating an account, forwarding calls to the service, or otherwise using AugmentDesk, you agree to these Terms. If you're agreeing on behalf of a business, you represent that you have authority to bind that business.

2. The service

AugmentDesk provides an AI phone receptionist that answers calls forwarded from your business line, collects caller information, and notifies you of leads and bookings. The service is a supplement to how you already answer your phone — it is designed to catch calls you would otherwise miss. You keep your published phone number.

3. Not an emergency service

AugmentDesk is not an emergency service and must not be used to place or route calls to 911 or any emergency responder. The receptionist is an automated system and may not be available, accurate, or complete at all times. Do not rely on it for urgent safety matters.

4. Accounts and eligibility

• You must be at least 18 and provide accurate account information.
• You're responsible for activity under your account and for keeping your credentials secure.
• Notify us promptly of any unauthorized use.

5. Your responsibilities

• Accurate business information.You're responsible for the accuracy of the business details, hours, services, and numbers you provide, since the receptionist relies on them.
• Call recording and caller consent. Calls may be recorded and transcribed. You are responsible for providing any notice and obtaining any consent your jurisdiction requires from callers before their calls are recorded.
• Messaging and telephone compliance. You are responsible for complying with laws that apply to your communications with callers, including the TCPA and any applicable state telemarketing or messaging laws. You represent that you have the necessary consent to contact the callers whose information you receive through the service.
• Lawful use. You will use the service only for legitimate business purposes and not for any unlawful, harassing, or deceptive activity.

6. Text messaging terms

AugmentDesk Alerts. By providing a mobile number, you consent to receive service-related text messages from AugmentDesk (NEURAOPTIMA LLC), such as verification codes, lead alerts, and demo results. You may receive up to 25 messages per day, depending on call volume. Reply STOP to unsubscribe or HELP for help. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages. For help, email support@augmentdesk.com or call 1-888-291-3375. See our Privacy Policy for how we handle messaging data.

7. Fees and billing

• Outcome-based pricing.AugmentDesk is billed on outcomes — you're charged when the receptionist books you qualifying work, not for missed calls, minutes, or seats.
• First month free. New accounts are not charged during the initial free period described at sign-up.
• Credits. Same-day cancellations, no-shows, and leads you mark as junk are credited under our then-current policy.
• No contract.There's no long-term commitment; you can cancel at any time, effective at the end of your current billing period.

Specific pricing is presented to you before you're charged. We may change fees on notice; changes apply to future billing periods.

8. Acceptable use

You agree not to:

• Reverse engineer, resell, or misuse the service.
• Interfere with or disrupt the service or its security.
• Use the service to violate any law or the rights of others.

9. Disclaimer of warranties

The service is provided “as is” and “as available.” Because it relies on automated AI systems, it may produce errors or miss information, and it is not a substitute for human judgment. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the fullest extent permitted by law, AugmentDesk will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or business, arising out of or related to the service. Our total liability for any claim will not exceed the amount you paid us for the service in the three months before the claim.

11. Indemnification

You agree to indemnify and hold AugmentDeskharmless from claims arising out of your use of the service, your business's communications with callers, or your breach of these Terms or applicable law.

12. Termination

You can stop using the service at any time. We may suspend or terminate access if you breach these Terms or use the service in a way that creates risk or legal exposure. Provisions that by their nature should survive termination will survive.

13. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a new date, and continued use of the service means you accept the updated Terms.

15. Contact

Questions about these Terms? Email hello@augmentdesk.com.

NEURAOPTIMA LLC
450 S Abel St Unit 360260, Milpitas, CA 95036-4011